Holiday Inn Hotel & Suites - Houston West - Katy Mills by IHG

We got there pretty late around 3 am and the young man who helped us went above and beyond knowing we’ve been driving for 16 hours. We initially were planning to arrive Friday afternoon but due to some stops our itinerary got pushed back a few hours. Our room did not have a pullout sofa bed and he offered us two queen bedrooms at no charge but because we were just so exhausted we decided to stay in the room. He even brought another comforter for us and was very accommodating. His customer service was superior and the fact that he tried to make our stay even more comfortable I take my hat off to that young man. I think in these times customer service is usually out the window. That young gives the world hope! I would definitely stay here again!

Location good event for whole family

+ Right in front of Katy Mills + Strategically located for all-things-Katy + Spacious, clean, ample swimming pool space + Friendly check in crew + beds and pillows are a dream come true

I liked the friendliness of the staff, the spacious room, and the convenience of location.

This was a very nice hotel located right off of the highway. Hotel is very clean with very nice facilities. The staff was friendly and we had no issues. We were able to check into our hotel early which was really nice.