Holiday Inn Hotel & Suites - Houston West - Katy Mills, an IHG Hotel
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We got there pretty late around 3 am and the young man who helped us went above and beyond knowing we’ve been driving for 16 hours. We initially were planning to arrive Friday afternoon but due to some stops our itinerary got pushed back a few hours. Our room did not have a pullout sofa bed and he offered us two queen bedrooms at no charge but because we were just so exhausted we decided to stay in the room. He even brought another comforter for us and was very accommodating. His customer service was superior and the fact that he tried to make our stay even more comfortable I take my hat off to that young man. I think in these times customer service is usually out the window. That young gives the world hope! I would definitely stay here again!
Rocky
พฤศจิกายน 2566
Great location very close to lots of restaurants and shopping. The hotel went above and beyond to accommodate us when there was a problem with the original room booked. They contacted us prior to our arrival and had a perfect solution to the problem when we made it there. The entire hotel was clean and the room was very comfortable. The entire staff is excellent and helpful. I have two more trips planned to Katy this year and i will be staying here for both without a doubt.
Hernandez
ธันวาคม 2567
Location good event for whole family
Homeria
สิงหาคม 2567
It’s always very clean. I’m very particular about the bathroom being clean.
Richard
ตุลาคม 2566
+ Right in front of Katy Mills + Strategically located for all-things-Katy + Spacious, clean, ample swimming pool space + Friendly check in crew + beds and pillows are a dream come true
Martín
ตุลาคม 2567
I liked the friendliness of the staff, the spacious room, and the convenience of location.
Len
กรกฎาคม 2566
Staff is great Bad is great Cleaning good
Wagner
มิถุนายน 2567
This was a very nice hotel located right off of the highway. Hotel is very clean with very nice facilities. The staff was friendly and we had no issues. We were able to check into our hotel early which was really nice.
Tierra
พฤษภาคม 2566
The room was comfortable and clean, and the location was perfect. A lot restaurants and stores around.
Jurgen
เมษายน 2566
The staff was gracious and took extra time to make us feel welcome. The room was spotless, and the facility was clean throughout. Great location. We have stayed here before and will stay again.
David
พฤษภาคม 2566
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